Network support and maintenance services
Get insured …
Why !!!
specialized services are being outsourced around the world?
In this type of contract, you pay a fixed amount in exchange for maintenance service. Failure to provide principled service will cause service instability and highly costly for the contractor to fix various problems and as a result, the contract will be loss-making.
For a profitable contract, the contractor must maintain and observe the service by the standard principles and on-time inspections, so that he can complete the contract at a lower cost. That would be the best guarantee of performance without knowing the expertise of the executor
You just focus on your business
This is how it works
Get Started
Sign the contract
Counseling sessions
Initial setup
Create access levels
Set up monitoring
Launch the backup process
Troubleshooting
Report problem to the customer support
Analyze, add necessary tags and raise a support ticket to the related expert by the call center
On-the-job time scheduling according to SLA rules by the planning department
Fix the problem by the relevant expert
Checking on the problem rectification by the relevant department manager
Periodic controls
- Checking the network performance and components on a 24/7 basis via monitoring
- Periodical security check based on Comco’s checkmark on the entire network components
- Users’ feedback
- Hardware health check and dusting
Monthly fix payment
No extra payment for troubleshooting on-site service counseling sessions
Enjoy the following benefits by using this service
Periodic services
Users’ feedback, hardware dusting and health check, security checklist control, ensure the health of running services
Spare computer
In case your computer needs to be sent for repair, we lend you a spare one so you can carry on with your daily basis work
Flexible customer service
Security control
Data traffic, access level, internet access for users and services, periodical security checklist control on servers, and…
Counseling sessions
On-demand consultation by the customer in regards to on-going services and how to use them, installable services, network security tips, solutions to administrative problems, and…
FREE anti-virus
Free installation on clients and servers, systems health, and update monitoring
Troubleshooting by phone and remote
On-site troubleshooting
You will have our support on-site in case of failure in remote troubleshooting within four working hours.
(the timing is currently for our customers based in Tehran)
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